Refund and Returns Policy

Return and Refund Policy of GTC Meds

Pre-Shipment Cancellations

You can cancel your order and get a refund before it gets shipped. However, you may charge a small cancellation fee if the medicine has already been sourced.

Post-Shipment Cancellations

Orders cannot be cancelled once they reach your country. Also, no refund is provided in that case. In certain cases, replacements can be requested.

Wrong Item

In case you receive the wrong item, we will send you the replacement at no charge.

Time Limits for Claiming an Issue

You must report any issue within 30 days of delivery. Claims for non-delivery must be made within 60 days from the date of the order.

Customs and Import Duties

The customers are responsible for paying any customer charges, taxes, and other fees in their own country. If a customer fails to provide these documents, then the package will be destroyed or sent back, and the customer will need to pay all the required charges, if any.

Prescription Required

A valid prescription from your doctor is required to order your medicines.

No Warranty

You will get a warranty for the sold products.

Customer Responsibilities

You must be eligible to import goods into your country. In case of failure to comply with import requirements, the importer will be responsible.

Refunds are not applicable if

  • Change of mind
  • Delay in delivery
  • Changes for personal issues
  • No longer need of the product
  • Fail to receive for any reason
  • You selected the wrong product or quantity
  • Ordering information is incomplete or inaccurate
  • Customer ordering errors

Resolution of Order Errors

If we make an error, we will try to resolve it by resending the goods, store credit, or, in some instances, we may refund.

Return Due to Postal Issues

If a package is returned due to postal issues, we will offer a refund..

Lost or Damaged Packages

If you claim any lost or damaged package in transit, then it is settled between the customer and the delivery company. GTC Meds is not responsible for any loss or damage to packages.

Store Credit

Store credits are the credits that can be used on your future orders. By placing an order with GTC Meds, you confirm that you have read, understood, or agreed to our return and refund policy. It is to be noted that we may update or add this policy without prior notice. While we provide all deals fairly regarding replacements, refunds, or credits, they are solely made by GTC Meds only.