Faqs

In case you receive the wrong medication, contact our customer support within 24 hours of receiving the package.

All medicines and healthcare products on GTC Meds are offered at discounted prices. During festive seasons, we provide additional coupon-based discounts. Returning customers also enjoy exclusive savings on all reorders as part of our loyalty benefits.

At GTC Meds, we prioritize your privacy at every step. Your personal and payment information is kept strictly confidential and is never shared with third parties.

Yes, GTC Meds is a licensed pharmacy that provides FDA-approved brand medicines.

Yes. All medicines supplied through GTC Meds are guaranteed to be within the expiry date as specified by the manufacturer. We do not dispatch products nearing expiration.

Yes, all the medicines offered by GTC Meds are FDA approved and sourced directly from the manufacturer.

We try to maintain the consistent availability of all listed products. In the rare event that an item is out of stock, our customer support team will assist you with suitable alternatives.

Yes, the medicines available at GTC Meds are of the highest quality and are safe for use.

Yes, bulk orders are accepted. However, please note that all purchases must be intended strictly for personal use.

Yes, a valid prescription is required to place an order. You will need to upload your prescription during the checkout process.

No, we strictly dispense medications according to the dosage specified in your valid prescription.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery on our website.

Orders can be cancelled only if they have not yet been shipped. If the order has already been dispatched, it cannot be cancelled.

Coverage varies by provider. We recommend confirming with your insurance company prior to placing an order.

We send timely refill reminders through email. You may also reorder directly by contacting our support team.

No, once the order is shipped, it will be delivered by a third party. So, we cannot reschedule the order delivery.

We accept all major debit and credit cards for secure and seamless transactions.

Refunds are typically processed within 4 to 5 business days.

Orders within India take about 7 business days for delivery. For international deliveries, the estimated timeframe is up to 15 days.

You may update your shipping address before the order is dispatched from our warehouse. Once the package has been shipped, we are unable to modify the delivery address.

If you are having trouble tracking your order, it could be due to the following reasons-

• The tracking number may not be active yet. Please give some time for the courier to update the tracking details.
• There may be a delay or technical issue with the courier’s tracking system.

If the issue persists, please contact our customer support team for assistance.

No, we offer free delivery on all medicine orders, both within India and internationally.